Support

Need help with NZ Social, NZ Messenger or NZ Trade? You're in the right place.

Contact us

Email: [email protected] We reply within 24 hours, usually faster.
Account deletion: Open the app → Settings → Delete account, or email [email protected].
Report content or a user: Long-press a message or post inside the app and choose Report. Urgent safety issues can also be emailed to [email protected].

Common questions

I forgot my password

On the login screen, tap "Forgot password?" and follow the email link. If your email isn't recognised, sign in with the Apple or Google button you originally used.

My account is pending approval

New accounts created with email + password are reviewed within 24 hours to keep the platform safe. Accounts created via Sign in with Apple or Google are activated automatically.

I can't sign in with Apple

Make sure you're signed in to an Apple ID on your device (Settings → Apple Account). If you previously created your account with a different email, sign in with that email and password and link Apple from the Settings tab.

How do I block or report another user?

In NZ Messenger, open the conversation, tap the ⋯ button at the top, and choose Block or Report user. You can also long-press an individual message to report just that message. On NZ Social, tap the ⋯ menu on a post or profile.

Camera or microphone isn't working during a call

The first time you start a call, iOS asks for camera and microphone permission. If you previously declined, go to iOS Settings → NZ Messenger and turn them on.

I'm having a different issue

Email [email protected] with the app name, your username, your device model and iOS/Android version, and a short description. Screenshots help.